Warranty Options

All SoundWorks products include a StandardCare Warranty as standard, with the option to upgrade to ExtendedCare or EliteCare for enhanced protection and benefits.

All warranties cover manufacturing defects, normal wear and tear, and include parts and labour. Proof of purchase and a valid emailed or physical warranty card are required for any claim.

🛡️ StandardCare Warranty (Free – 1 Year)

Included with every SoundWorks product.

• 1 year coverage
  
  

• Manufacturing defects
  
  

• Parts and labour included
  
  

• Driver and electronics coverage
  
  

• Repair or replacement (new item unless custom-built)
  
  

• Normal wear and tear covered
  
  

Not included:

• Return or warranty shipping (customer responsibility)
  
  

• Accidental damage
  
  

• Water damage
  
  

🔧 ExtendedCare Warranty (3 Years – Paid)

Enhanced long-term protection.

Includes everything in StandardCare, plus:

• 3 year coverage
  
  

• Free two-way shipping for warranty repairs
  
  

• Repair or replacement of SoundWorks-manufactured products
  
  

• Driver and electronics coverage
  
  

👑 EliteCare Warranty (10 Years – Premium)

Our most comprehensive protection plan.

Includes everything in ExtendedCare, plus:

• 10 year coverage
  
  

• Priority repair queue
  
  

• Accidental damage protection
  
  

• Water damage protection
  
  

• Free two-way shipping for all warranty work
  
  

• 10% discount on one SoundWorks item per year for the duration of the warranty
  
  

Repair, Replacement & Refunds

We always aim to repair items first where possible.
If repair is not viable:

• Replacement of SoundWorks-manufactured products may be offered
  
  

• For custom-built products, refunds may be issued on a sliding scale based on age:
  
  

  • Within first 2 years: up to full value
    
    

  • After 2 years: partial refund based on product age and condition
    
    

Exclusions (All Warranty Levels)

The following are not covered under any warranty tier:

• Abuse, misuse, or operation outside guidance in the user manual
  
  

• Any product that has been modified or repaired by a third party
  
  

Transferability

Warranties are registered to the original purchaser only and are not transferable.
Second-hand owners may purchase a new warranty separately.

Warranty Checking

To check if you have active warranty on your product then you can check the original email that you were provided or the physical card. We keep a record of all active warranties with us and you can email us on our contact us page and request a check on the warranty. Please note without the card or original email we might not be able to accept a claim.